1. Introduction
MHub VP is a vacant possession management platform operated by TRB Ventures Sdn Bhd (Registration No. 201301011363 / 1041201-U). We are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MHub VP platform, including the web application and mobile applications (collectively, the "Platform").
2. Data We Collect
We may collect the following categories of personal data:
- Account Information — Name, email address, phone number, and login credentials.
- Organisational Information — Company name, role, and association with specific projects, phases, or units.
- Property & Project Data — Unit details, defect reports, inspection records, photographs, vacant possession schedules, and key holding records.
- Usage Data — Log data, device information, IP address, browser type, pages visited, and actions taken within the Platform.
- Communication Data — Messages, notifications, and correspondence exchanged through the Platform.
3. How We Use Your Data
We process your personal data for the following purposes:
- Providing, operating, and maintaining the Platform and its features.
- Managing user accounts, authentication, and access control.
- Facilitating defect management, vacant possession scheduling, and key handover processes.
- Sending notifications related to your projects, defects, inspections, and scheduled events.
- Generating reports and analytics for project stakeholders.
- Improving the Platform, troubleshooting issues, and developing new features.
- Complying with legal obligations and resolving disputes.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your information with the following parties in the course of operating the Platform:
- Project Stakeholders — Developers, contractors, and purchasers involved in the same project, as necessary for defect management, inspections, and handover processes.
- Service Providers — Third-party vendors who assist us with hosting, storage, email delivery, push notifications, and analytics, subject to contractual confidentiality obligations.
- Legal & Regulatory Bodies — When required by law, regulation, or legal process, or to protect the rights and safety of our users and the public.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure cloud storage, role-based access controls, and regular security reviews.
While we strive to protect your data, no method of electronic storage or transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Platform's services. We may also retain data as required by law, for audit purposes, or to resolve disputes. When data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights
Under the PDPA, you have the right to:
- Access — Request access to your personal data held by us.
- Correction — Request correction of inaccurate or incomplete personal data.
- Withdrawal of Consent — Withdraw your consent for data processing, subject to legal and contractual restrictions.
To exercise any of these rights, please contact us at support@mhub.my.
8. Cookies & Tracking
The Platform may use cookies and similar technologies to maintain your session, remember your preferences, and analyse usage patterns. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Platform.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on the Platform with a revised effective date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
TRB Ventures Sdn Bhd
Email: support@mhub.my
Website: www.mhub.my