1. Acceptance of Terms
By accessing or using the MHub VP platform, including the web application and mobile applications (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). The Platform is operated by TRB Ventures Sdn Bhd (Registration No. 201301011363 / 1041201-U).
If you do not agree to these Terms, you must not access or use the Platform. By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
2. Account Terms
To access the Platform, you must be provided with an account by an authorised administrator or invited through the Platform's registration process. You are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.
3. Platform Use
MHub VP is a vacant possession management platform designed to facilitate defect tracking, inspection scheduling, key handover management, and communication between property developers, contractors, and purchasers.
You agree to use the Platform only for its intended purposes, including:
- Reporting, tracking, and resolving property defects.
- Managing vacant possession schedules and slot bookings.
- Conducting inspections and managing checklists.
- Handling key holding and handover processes.
- Communicating with project stakeholders through the Platform.
4. Restrictions
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
- Attempt to gain unauthorised access to the Platform, other user accounts, or any related systems.
- Interfere with or disrupt the Platform's infrastructure, security, or performance.
- Upload or transmit malicious code, viruses, or harmful content.
- Reproduce, distribute, modify, or create derivative works of the Platform without prior written consent.
- Use automated tools, bots, or scrapers to access or extract data from the Platform.
- Misrepresent your identity or provide false information.
5. Intellectual Property
All content, features, functionality, trademarks, logos, and software associated with the Platform are the exclusive property of TRB Ventures Sdn Bhd or its licensors and are protected by applicable intellectual property laws.
You retain ownership of any data you submit to the Platform (such as defect reports and photographs). By submitting content, you grant us a non-exclusive, royalty-free licence to use, store, and process that content solely for the purpose of providing and improving the Platform's services.
6. Disclaimers
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the Platform will be uninterrupted, error-free, or completely secure. We are not responsible for any decisions made based on information provided through the Platform.
7. Limitation of Liability
To the maximum extent permitted by law, TRB Ventures Sdn Bhd and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform.
Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you have paid to us (if any) for the use of the Platform during the twelve (12) months preceding the claim.
8. PDPA Consent
By using the Platform, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
You acknowledge that certain personal data may be shared with project stakeholders (developers, contractors, and purchasers) as necessary for the operation of the Platform and the management of vacant possession processes.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Modifications
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform with a revised effective date. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us:
TRB Ventures Sdn Bhd
Email: support@mhub.my
Website: www.mhub.my